Exchange and return terms
1- The exchange or return request is accepted within 7 days of receipt, provided that the product is unused and returned in its original condition with its accessories, taking into account the regulatory exceptions.
2- The policy includes bags, medals, pendants, and mirrors, provided they are free from damage, scratches, or stains caused by the customer. The same conditions apply to discounted products.
3- The customer is responsible for shipping fees when changing their order; the return shipping fee for exchanges within the Kingdom is 30 riyals, and the shipping cost for the replacement will be specified before processing. For returns, the return shipping cost will be specified in advance.
4- In the event of a defect or damage during shipping or a difference from the order, the store shall bear the costs of processing and shipping, and shall coordinate the replacement or return according to the situation and legal rights.
5. The color tone may vary slightly due to photography and screen settings. Significant differences or defects affecting quality will be treated as non-conformity.
6- Accessories mentioned in the product description and gifts specified in the offer are part of the store's commitment. Products personalized with a name or engraving are subject to regulatory exclusions, without prejudice to rights regarding defects and non-conformity.
7- This policy applies to all payment methods, including Tabby, Tamara, and Madfoo. Funds will be refunded to the original payment method whenever possible and will not be transferred to the wallet without the customer's consent.
8- If a product is unavailable, the customer will be contacted to refund its value without deducting payment or installment fees, or to choose an alternative with his consent.
Riyadh Orders — Cash on Delivery
9- The order can be inspected while the delivery person is present. If it is rejected due to unsuitability, a fee of 40 riyals will be charged for the visit if it was announced and agreed upon in advance by the customer. This fee will not be charged if there is a defect or error on the part of the store.
10- The representative's departure does not invalidate the right to exchange or refund. A replacement representative service is available within the coverage area for 20 riyals upon coordination.
11- The customer is responsible for return shipping costs if the shipment is returned due to an incorrect address or inability to receive it, after agreeing on the cost. The customer is not responsible for any fees charged for handling errors made by the store or carrier.
To request an exchange or return, contact us with the order number, attach photos if there is a defect or damage, and coordinate with us before returning the shipment.
The policy is implemented in a way that protects consumer rights in accordance with Saudi regulations.
